Frequently Asked Questions
What is ChextrMD?
ChextrMD is a secure communication platform that connects patients with their existing physicians. It is not a telemedicine service or a marketplace. Instead, it strengthens the relationship you already have with your doctor through messaging, voice notes and health reminders.
How do I sign up?
Patients join by invitation from their doctor. When your physician sends you a link, simply download the app and create your account. Doctors can register directly on our website and invite their patients.
Is my data secure?
Yes. All communications are encrypted end-to-end. We comply with HIPAA and other international data protection regulations. You control who can see your information.
Does ChextrMD replace my doctor visits?
No. ChextrMD enhances communication between visits but does not replace in-person care. Your doctor will advise when a physical appointment is necessary.
What languages are supported?
ChextrMD offers integrated translation for multiple languages. Messages are automatically translated within the app so you and your doctor can communicate in your preferred language.
Support
Contact Us
For technical support or general enquiries, email [email protected] or use the in-app help feature.
Report a Problem
If you encounter a bug or issue, please describe it in detail using the in-app feedback form. Our team will respond within 24 hours.
Request a Feature
Have an idea to improve ChextrMD? Submit your suggestion through the app or email us at [email protected]. We review every request.